First version created on: March 25th 2005
Last revised on: June 14th 2022

Centrair 1-1, Tokoname-shi, Aichi
Centrair Passenger Service Co., Ltd.
Riki Inuzuka, President & Representative Director

Centrair Passenger Service Co., Ltd. shall handle all Personal Information provided by customers through this website (hereinafter, "this site") in an appropriate manner and comply with a basic policy on the protection of Personal Information whose terms have been stipulated and published below.

1. Compliance with Laws and Regulations
1.Centrair Passenger Service Co., Ltd. complies with the Personal Information Protection Act, as well as all other relevant laws and regulations, guidelines, and the terms of this Privacy Policy, in the course of obtaining, using, or otherwise handling the Personal Information of users.

2. Acquisition of Personal Information
(1) Information concerning individuals obtained by Centrair Passenger Service Co., Ltd. including their name, date of birth, gender, phone number(s), email address(es), departure date, boarding flight, destination(s), boarding flight information such as name of recipient(s) etc.
(2) Centrair Passenger Service Co., Ltd. shall obtain Personal Information to the extent necessary for its business operations through lawful and fair means (refer to the table for more information). Unless otherwise permitted by law, the consent of users shall be obtained in advance for the acquisition of Personal Information.

3. Specification of the Purposes of Use
Centrair Passenger Service Co., Ltd. shall use all Personal Information obtained from users within the scope of the purposes of use stipulated in the table.
(1) To provide services and operate this site.
(2) To respond to inquiries from customers. (Including identity verification).
(3) To send e-mail magazines and product or service information only when customers give permission.
(4) For maintenance of this site, contact as necessary such as important notices, etc. and to request customers to provide their feedbacks and impressions of our services.
(5) To identify and refuse customers who violate laws and regulations, terms of use, etc.
(6) To analyze customer attributes, provide and transmit information and services that match the preferences of each customer.
(7) Purposes associated with the above purposes of use.

4. Security Control Measures
Centrair Passenger Service Co., Ltd. strives to keep all Personal Information of users accurate and up to date, and it shall adopt the following organizational, personnel-related, physical, and technical security control measures to ensure the safe management of Personal Information by protecting it from any unauthorized access, tampering, leakage, loss, or damage.


(1) Organizational security control measures
　In addition to appointing a person in charge of the handling of Personal Information, Centrair Passenger Service Co., Ltd. shall clearly designate the employees who may handle Personal Information as well as the scope of the Personal Information handled by such employees and establish a system for reporting to the person-in-charge in the event of any signs or facts that suggest a violation of the law or handling regulations.

(2) Personnel-related security control measures
　Centrair Passenger Service Co., Ltd. shall conduct regular training for employees on the points to note regarding the handling of Personal Information and include the necessary provisions concerning the non-disclosure of Personal Information in the Employment Regulations.

(3) Physical security control measures
　Centrair Passenger Service Co., Ltd. shall implement access control of employees for rooms in areas where Personal Information is handled, restrict the equipment, etc., that employees may bring into such areas, and adopt the necessary precautions to prevent unauthorized personnel from viewing personal data. In addition, Centrair Passenger Service Co., Ltd. shall adopt the necessary precautions to prevent the theft or loss of equipment, electronic media, documents, etc., that contain personal data, as well as to ensure that Personal Information is not easily divulged in the course of transporting such equipment, electronic media, etc., including within the company premises.

(4) Technical security control measures
　 Centrair Passenger Service Co., Ltd. shall implement access control to limit the number of persons-in-charge and the scope of Personal Information databases, etc., handled by them. In addition, Centrair Passenger Service Co., Ltd. shall introduce systems to protect information systems that handle Personal Information from unauthorized software and unauthorized access by external parties.

5. Personal Data
Centrair Passenger Service Co., Ltd. collects and uses information from which no specific individual can be identified, including Cookies, attribute information, website activity history, browsing history, purchase history, etc. (hereinafter, "Personal Data"), through this website, for the purposes of analyzing user demographics, developing products and services that meet the interests and preferences of users, as well as advertising and recommending new products and services. Such Personal Data may be provided to third parties within the scope of the aforementioned purposes.

*Regarding Cookie
*Cookie
This site sends data called Cookie, which identifies the computer that customers use, and stores it on their computer to enable them to shop online more comfortably. Cookie does not identify individual customers.

In addition, it is possible to refuse to receive Cookies sent from this site by changing the settings of the Internet browsing software (browser) used by customers. Please note that the services on this site may not be available normally due to this.

Click here for the Cookie Policy



6. Retention Period
Centrair Passenger Service Co., Ltd. shall stipulate a retention period for the Personal Information of users within the range necessary to achieve the purposes of use and promptly delete this information once the retention period has elapsed or when the purposes of use have been achieved. However, this shall not apply in the following situations.

(1) When the information is required to be preserved in accordance with the provisions of existing laws and regulations.
(2) When the consent of the individual(s) in question has been obtained.

7. Supervision of Employees
Centrair Passenger Service Co., Ltd. shall supervise its employees in the necessary and appropriate manner to ensure the safe management of the Personal Information of users. In addition, Centrair Passenger Service Co., Ltd. shall conduct the necessary training and education for its employees to ensure the appropriate handling of all Personal Information.

8. Provision to Third Parties
(1) Centrair Passenger Service Co., Ltd. shall not disclose or provide any Personal Information it has obtained to third parties (including parties located outside of Japan) without the prior consent of the user(s) in question. However, this shall not apply in the following situations.


　　1. Disclosure or provision is required by law.
　　2. Disclosure is required to protect an individual's life, body, or property, and it is difficult to obtain the consent of the user(s) in question.
　　3. Disclosure is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent of the user(s) in question.
　　4. Disclosure is required to cooperate with a national agency, local government, or an individual entrusted by a national agency or local government in their execution of legally prescribed affairs and obtaining the consent of the user(s) in question may hinder the execution of such affairs.
　　5. Customer consent has been obtained in advance.

(2) Regardless of the provisions of the preceding paragraph, the information provider shall not be a third party in the following cases.
　　1. When the Company entrusts all or part of the handling of personal information within the range necessary for achieving the purpose of use stipulated in Article 3.
　　2. When personal information is provided along with business succession due to merger or other reasons.

9. Joint Usage
(1) Centrair Passenger Service Co., Ltd. shall jointly use the Personal Information of users among Centrair Group companies within the scope of the following purposes.


　　1. To conduct market research and data analysis for the purpose of research and development of new products and services
　　2. To provide information on products and services using direct mail, etc.
　　3. To relay or forward the necessary information to the relevant company when a user submits an inquiry, usage application, or other requests regarding the products and services offered by companies under Centrair Group.
　　4. To carry out other transactions with users in an appropriate and smooth manner.
　　5. To ensure smooth communication between various members of the staff.
　　6. To perform various tasks related to HR management.

(2) The scope of applicable group companies is as follows.

　　1. Centrair Information & Communications Network Co., Ltd.
　　2. Centrair Passenger Service Co., Ltd.

(3) The management representative for Centrair Group overseeing the joint usage of Personal Information shall be the President & Representative Director of Central Japan International Airport Co., Ltd.

10. Anonymized Information
(1) Centrair Passenger Service Co., Ltd. may, in accordance with laws and regulations, prepare and use information concerning individuals that has been obtained by processing Personal Information in a manner that ensures specific individuals cannot be identified and prevents such Personal Information from being restored (hereinafter, "Anonymized Information").

(2) Centrair Passenger Service Co., Ltd. shall adhere to the standards stipulated by the Personal Information Protection Commission in the course of preparing Anonymized Information. In addition, regarding the preparation and handling of Anonymized Information, Centrair Passenger Service Co., Ltd. shall implement the appropriate security control measures that are commensurate with the respective risks for each stage of handling Anonymized Information, including access control based on identification and authentication, prevention of unauthorized access by external parties, and encryption of information during its transfer and transmission.

(3) Anonymized Information prepared by Centrair Passenger Service Co., Ltd. shall be provided to third parties through safe and appropriate means only after it has been clearly indicated that the information is anonymously processed information. Please refer to the following"Preparation and Provision of Anonymized Information to Third Parties" for more information items included in anonymously processed information created by Centrair Passenger Service Co., Ltd., and anonymously processed information provided to third parties and providing methods.

・Creation of Anonymously Processed Information and Provision to Third Parties

The following information held by Centrair Passenger Service Co., Ltd., created and used anonymously processed information within the Centrair Group after taking appropriate protective measures to prevent the evaluation of a specific individual and the restoration of personal information used in its creation.


The anonymously processed information provided by Centrair Passenger Service Co., Ltd., to third parties will be announced as follows.

No	Items of personal information	Time of creation
		Creation date	continuous
１	Duty-free shop purchase data: date of purchase, name of purchased product, purchased product code, purchased product brand code, invoice number, regular sales price, discount amount, purchase price, unit price of purchased product, number of purchases, nationality, store name, gender, age, flight number	June 2021～	―
２	Duty-free store purchase data: date of purchase, store name, customer base name, gender, age group, boarding flight number, product name, brand name, manufacturer name, number of sales, sales amount, POS number, receipt number	November 2021～ January 2022～	―

The anonymously processed information provided by Centrair Passenger Service Co., Ltd., to third parties will be announced as follows.

No	Items of personal information	Method of Providing	Period of Service Provision
			Creation date	continuous
１	Duty-free shop purchase data: date of purchase, name of purchased product, purchased product code, purchased product brand code, invoice number, regular sales price, discount amount, purchase price, unit price of purchased product, number of purchases, nationality, store name, gender, age, flight number	Provided as a highly secure cloud service	June 29, 2021	○
２	Duty-free store purchase data: date of purchase, store name, customer base name, gender, age group, boarding flight number, product name, brand name, manufacturer name, number of sales, sales amount, POS number, receipt number	Provided as a highly secure cloud service	November 2, 2021 January 4, 2022	○

11. Pseudonymized Information
(1) Centrair Passenger Service Co., Ltd. may, in accordance with laws and regulations, prepare and use information concerning individuals that has been processed in a manner that ensures specific individuals cannot be identified unless it is cross-checked with other information (hereinafter, "Pseudonymized Information").
(2) In handling Pseudonymized Information, Centrair Passenger Service Co., Ltd. shall not use the information beyond the scope of the purposes of use stipulated in "3. Specification of the Purposes of Use" without the consent of the user(s) in question. In addition, Centrair Passenger Service Co., Ltd. shall not use the contact information, or any other information contained in Pseudonymized Information to make telephone calls, send letters by post or through correspondence delivery, send telegrams, deliver information via electronic means, or visit the residence of the user(s) in question.
(3) Except for the purposes stipulated in "9. Joint Usage," Centrair Passenger Service Co., Ltd. shall not provide Pseudonymized Information to any third party.
(4) Centrair Passenger Service Co., Ltd. shall adhere to the standards stipulated by the Personal Information Protection Commission in the course of preparing Pseudonymized Information. In addition, Centrair Passenger Service Co., Ltd. shall implement the appropriate security control measures and exercise the necessary and appropriate supervision for the preparation and handling of Pseudonymized Information.
(5) Centrair Passenger Service Co., Ltd. shall promptly erase all personal data that is Pseudonymized Information as well as all deleted information (e.g., information deleted from the Personal Information used to prepare the Pseudonymized Information), etc., once there is no longer any need to use this information.

12. Procedures for Disclosure, Correction, Suspension of Use, Suspension of Provision to Third Parties, etc.
In the event that Centrair Passenger Service Co., Ltd. receives a request from a user through the prescribed method for the disclosure, correction, deletion, addition, suspension of use, erasure, suspension of provision to third parties, or disclosure of records of provision to third parties of the Personal Information of the user in question stored in databases owned by Centrair Passenger Service Co., Ltd., Centrair Passenger Service Co., Ltd. shall verify that the individual who has made the request is the user in question and respond as follows within a reasonable time frame and scope in accordance with laws and regulations.

(１) Requests for disclosure or disclosure of records of provision to third parties
Centrair Passenger Service Co., Ltd. shall disclose the items of Personal Information, the purposes of use, or the records of provision to third parties, as requested by the user.
(２) Requests for correction, deletion, or addition
　Centrair Passenger Service Co., Ltd. shall review the details of the request and make corrections, deletions, or additions to the content of the user's Personal Information accordingly, to the extent appropriate and possible.
(３) Requests for suspension of use, erasure, or suspension of provision to third parties
　Centrair Passenger Service Co., Ltd. shall suspend the use or the provision to third parties of the items of Personal Information specified by the user, or erase this information if so, requested by the user, to the extent appropriate and possible and in accordance with the details of the request.

Before submitting a request, please note that the suspension of use or erasure of Personal Information may preclude the provision of services that were previously available or services that would meet the user's needs.
In addition, Centrair Passenger Service Co., Ltd. may not be able to fulfill the customers’ requests if compliance with such requests would seriously impact Centrair Passenger Service Co., Ltd.’s business operations, result in a violation of laws and regulations, or disrupt the safety management of personal information.


How to submit a request
Please download the following request form, fill out the required information, and mail it to the address provided below.

■Required documents
1 Request form
Select one of the following based on the details of the request.
・Request Form for the Disclosure of Personal Information
(Requests for disclosure or disclosure of records of provision to third parties)
・Request Form for Other Changes Related to Personal Information
(Requests for correction, deletion, addition, suspension of use, erasure, suspension of provision to third parties, etc.)

*It may not be possible for Centrair Group to respond to requests for disclosure, etc., if any information is omitted when filling out the request form.

2 Identification documents
Copies of any two of the following: ① Residence certificate (issued within 30 days prior to the date of submission); ② Driver's license; ③ Passport; ④ Health insurance card (with masking of the insurer number and the symbol/number of the insured party); ⑤ Basic resident registration card (with photo); ⑥ Pension handbook; ⑦ Physical disability certificate; ⑧ Resident card or special permanent resident certificate; ⑨ Seal registration certificate; ⑩ My Number card (front side only)

In addition to the above identification documents, the following documents under ① or ② must be submitted.
① In the case of a statutory representative: A transcript of the family register, the adult guardianship registration certificate, or any other document that certifies the applicant as the statutory representative of the individual in question
② In the case of an authorized proxy: An authorization letter that designates the applicant as the authorized proxy of the individual in question

■Mailing address
Centrair 1-1, Tokoname-shi, Aichi 479-8701
Centrair Passenger Service Co., Ltd.
Duty Free Business Division, Duty-free reservation website personal information manager
TEL：0569-38-7124　(Reception hours　Monday～Friday　AM 9:00～PM 5:00)

■Processing fee
Free of charge
Postage shall be borne by the requesting party.

■Notification of decision of disclosure/non-disclosure
In principle, a disclosure notice will be sent by mail within two weeks of receipt of the request form from the user. In the event of a decision not to disclose the information, the user will be notified accordingly with the reason provided. Please note that it may not be possible to respond to the request within the above time frame in cases where additional time is required for investigation owing to the details of the request or if the documents submitted are incomplete.

13. Point of Contact for the Handling of Questions, Inquiries, and Complaints
Centrair Passenger Service Co., Ltd. shall respond promptly and appropriately to all complaints and other inquiries from users regarding the handling of Personal Information. All complaints and other inquiries may be submitted to the following.

■Point of contact for handling questions, inquiries, and complaints
Centrair 1-1, Tokoname-shi, Aichi 479-8701
Centrair Passenger Service Co., Ltd.
Duty Free Business Division, Duty-free reservation website personal information manager
TEL：0569-38-7124　(Reception hours　Monday～Friday　AM 9:00～PM 5:00)
Mail address: [email protected]

14. Measures in the Event of an Incident
In the event of an incident involving the leakage or suspected leakage of Personal Information, Centrair Passenger Service Co., Ltd. shall investigate the facts and causes of the incident, implement measures aimed at preventing secondary damage and recurrence, and take the appropriate action.

15. Continuous Improvement
Centrair Passenger Service Co., Ltd. strives to continuously improve its handling of Personal Information internally by establishing internal regulations for the protection of Personal Information, training its employees, and conducting internal audits.
Centrair Passenger Service Co., Ltd. may revise the terms of this Privacy Policy as part of its efforts to seek improvement. An announcement will be published on Centrair official reservation website in the event of a revision to this Privacy Policy, and users are advised to review the content of the revised policy.

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Central Japan International Airport Co.,Ltd. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Central Japan International Airport Co.,Ltd. may process your Personal Data because:

1.We need to perform a contract with you

2.You have given us permission to do so

3.The processing is in our legitimate interests and it is not overridden by your rights

4.To comply with the law

1. Retention of Data

Central Japan International Airport Co.,Ltd. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Central Japan International Airport Co.,Ltd. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

2. Transfer of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Japan and choose to provide information to us, please note that we transfer the data, including Personal Data, to Japan and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Central Japan International Airport Co.,Ltd. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

3. Disclosure of Data
Disclosure for Law Enforcement

Under certain circumstances, Central Japan International Airport Co.,Ltd. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Central Japan International Airport Co.,Ltd. may disclose your Personal Data in the good faith belief that such action is necessary to:

1.To comply with a legal obligation

2.To protect and defend the rights or property of Central Japan International Airport Co.,Ltd.

3.To prevent or investigate possible wrongdoing in connection with the Service

4.To protect the personal safety of users of the Service or the public

5.To protect against legal liability

4. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Central Japan International Airport Co.,Ltd. aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

1.The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

2.The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

3.The right to object. You have the right to object to our processing of your Personal Data.

4.The right of restriction. You have the right to request that we restrict the processing of your personal information.

5.The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

6.The right to withdraw consent. You also have the right to withdraw your consent at any time where Central Japan International Airport Co.,Ltd. relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

6. Service Providers

We may employ third party companies and individuals to facilitate our Service (Service Providers), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used. (for example, we may share your personal Data with external providers of IT related services and our group companies)

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. These third parties are limited to Japanese companies and organizations that have been certified with an adequate level of protection.

7. Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page

8. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

9. Children's Privacy

Our Service does not address anyone under the age of 16 (Children).

We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the effective date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Inquiries

Centrair 1-1, Tokoname-shi, Aichi 479-8701

Centrair Passenger Service Co., Ltd.

Duty Free Business Division, Duty-free reservation website personal information manager

TEL:0569-38-7124 (Reception hours　Monday～Friday　AM9:00～PM5:00)

Mail address: [email protected]