Please visit here.

Please visit here.  Please note that our reservation service is not available at Arrival Duty Free shop.

Items not on the product list cannot be reserved on the website.
We kindly ask to contact us for checking handled items.

*If you are in a hurry, please contact us at the following number.

9:00-17:00（Excluding Saturdays, Sundays, and holidays）
Centrair Duty Free Shop (Representative Phone): 0569-38-7122

The duty-free allowance on liquors and cigarettes differs depending on your destination. We cannot assume responsibility for exceeding the duty-free allowance for each country, so please purchase after acknowledging it.
The duty free allowance for Japan can be confirmed from here, "Customs" when returning to Japan.
We kindly ask to confirm with your airline or embassy the duty-free allowance in each country.Please note that we are only allowed to sell liquors and cigarettes if we can confirm that you are 20 years old or older.

You can confirm the handling brands from here, "Handling brand list".

The reservable brands can also be found by clicking "Search by Brand" at the top of the page.

Products that are not eligible for the promotion will have a note on the products detail page.

The following restrictions will be placed on the number of reservations and the number of products sold

Cigarettes: up to 20 per person in total, regardless of brand

Heated tobacco devices: up to a total of 10 per person, regardless of brand

Alcoholic beverages: up to 10 bottles per person in total, regardless of brand

Christian Dior: up to 18 items per person in total

(Reservations exceeding the limit will be accepted in the order of product selection)

Reservations can be made from 14 days before departure to one day before by 3:00 pm. Please purchase at duty-free shops directly if the period passes.

Reservations can be canceled from the reservation history on My Page up to 3:00 pm three days prior to the departure date after the reservation has been confirmed.

Even if the cancellation period has passed, your reservation will be automatically cancelled after the departure time of your registered flight, so there is no need to contact us.

You can change your reservation from your reservation history on My Page up to  3:00 p.m. three days prior to the departure date after your reservation is confirmed.

If the period for changing My Page has passed, please notify us at the pickup counter on the day of the change.

After your reservation is confirmed, you can make changes to your reservation history on My Page until 3:00 p.m. three days before the departure date.

If you have missed the period for making changes on My Page, you can still make additional reservations up to 3:00 p.m. the previous day before departure.

After 3:00 p.m. on the day of departure, you will not be able to make any additional reservations.

If you would like to reduce the number of products or cancel your reservation after the My Page change period, please notify us at the pick-up counter on your departure day.

Additional products can be reserved up to 3:00 p.m. the previous day before departure. Although multiple reservations can be made, you can pick up your products at one time.

please present all reservation numbers at the pickup counter on the day of pickup.

You cannot change the terminal by yourself, please use the inquiry form to make the change.

Please note that changes cannot be made to the departure terminal. Please note that we may not be accepted the last-minute requests.

You cannot make changes yourself, please use the inquiry form to make a request. The departure date can only be changed within two weeks of the date of application. Please note that last-minute requests may not be accepted.

If you would like to receive your reservation more than two weeks in advance, please cancel your reservation from My Page and make a reservation again during the available reservation period. Please note that we will not be able to guarantee your stocks certainly  in this case.

You cannot make the change yourself. Please provide the passenger name and reservation number before the change at the pick up counter on the day of the change.

If you have multiple reservations and would like to combine the gift amounts, please use the inquiry form. Please note that we may not be accepted the last-minute requests 

Apologies. We are unable to change the departure terminal, so please make a reservation again during the available reservation period. Please note that in this case we will not be able to guarantee stock availability.

As a rule, we will prepare the gifts as of the time of your order. However, please note that the service will end as soon as we run out.

Yes. The contents of the gift may be changed or the gift may be end as soon as it runs out.

The total will be awarded in the passenger's name. However, please note that it will end as soon as it runs out.

Please confirm the spam folder and your registered e-mail address to ensure it is entered correctly.

Reservations can be made even if the customers making the reservation are different from the passengers.
When reserving, please enter the passenger's name in the "Passenger Name" column.
If doing so, please bring a copy of your reservation numbers for identity verification.

Please select “Other flights” and enter the flight number in the designated space.

However, if the flight number you entered is not an international flight departing from Chubu Centrair International Airport, you will not be able to use the duty-free shop and this reservation website. Your understanding and cooperation will be appreciated.

Scrolling down the page will automatically display additional products.

Even if reservations cannot be made due to out of stock, it may be posted on the reservation website again when the products come in stock. Reservations can be made until 3:00 p.m. one day before departure, so please check our reservation website each time.

The sale of duty-free goods is governed by the Customs Law, which states in its basic notice that "sold duty-free goods must be carried and taken out of the country. In other words, duty-free goods are a mechanism for customers to take goods out of the country and not be subject to taxes (alcohol tax, tobacco tax, customs duty, etc.). Therefore, please note that it is not possible to pick up the goods upon arrival or deliver them to your home.

Please come to the “Order Pick-up Counter” in the duty-free shop below.

Cash(JPY)/Credit cards/Electronic money/Code Settlement/gift certificate of Centrair

It is not possible to pick up the products on Arrival.

Reservations are usually automatically canceled when the flight's departure time has passed. However, in the event of an unavoidable cancellation, such as a typhoon, we will hold the flight until an alternative flight unless the customer notifies us.
We would like you to notify us when your flight has been changed.
*Reservation items can be held within 14 days from the reservation date but please reserve again after the 15th day.

As for the selling price of items, there are times when it is subject to change due to price revisions, etc. When the price at the time of reservation is different from the day's selling price, the sales price of the day at the store will be applied.