Reservable availability date:2024/05/31~2024/06/12
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FAQ

About duty-shops

What brands does Terminal 2 offer?

Please visit here.

What brands does the Arrival Duty Free Shop offer?

Please visit here.  Please note that our reservation service is not available at Arrival Duty Free shop.

Can I reserve items that are not listed on the product list on the reservation website?

Items not on the product list cannot be reserved on the website.
We kindly ask to contact us for checking handled items.

*If you are in a hurry, please contact us at the following number.

9:00-17:00(Excluding Saturdays, Sundays, and holidays)
Centrair Duty Free Shop (Representative Phone): 0569-38-7122

Can I shop at the duty-free shop when I visit Chubu Centrair International Airport?

The duty-free shop is located after immigration, so it is only available to passengers departing by international flights.

Can I shop at the duty-free shop when departing from Chubu Centrair International Airport via Narita Airport?

Shopping at the duty-free shop is not available because flights from Central Japan International airport to Narita airport are only domestic flights. (It is only available to passengers departing by international flights.)

Duty-free allowance

The duty-free allowance on liquors and cigarettes differs depending on your destination. We cannot assume responsibility for exceeding the duty-free allowance for each country, so please purchase after acknowledging it.
The duty free allowance for Japan can be confirmed from here, "Customs" when returning to Japan.
We kindly ask to confirm with your airline or embassy the duty-free allowance in each country.Please note that we are only allowed to sell liquors and cigarettes if we can confirm that you are 20 years old or older.

Purchasing liquid items

There are restrictions on liquids when having connecting flights. For details, please refer to "liquids on board aircraft"

Can I return or exchange items after arrival?

Returns or exchanges due to the customer’s circumstances after purchasing will not be accepted, so please check the actual products at the counter.
If you have defective items, please call 0569-38-7122.

About ordering

Handling brands

You can confirm the handling brands from here, "Handling brand list".

The reservable brands can also be found by clicking "Search by Brand" at the top of the page.

What products are not eligible for the 5% discount on pre-order?

Products that are not eligible for the discount will be indicated  "Not Subject to Discounts" in the product details on the home page.

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What products cannot be reserved at Terminal 2?

Products that are not eligible for the promotion will have a note on the products detail page.

Are there any restrictions on the sale of alcohol and cigarettes?

The following restrictions will be placed on the number of reservations and the number of products sold

Cigarettes: up to 20 cartons per person in total, regardless of brand

Heated tobacco devices: up to a total of 10 per person, regardless of brand

Alcoholic beverages: up to 10 bottles per person in total, regardless of brand

(Reservations exceeding the limit will be accepted in the order of product selection)

When is the reservation period?

Reservations can be made from 14 days before departure to one day before by 3:00 pm. Please purchase at duty-free shops directly if the period passes.

Can I cancel my reservation?

Reservations can be canceled from the reservation history on My Page up to 3:00 pm three days prior to the departure date after the reservation has been confirmed.

Even if the cancellation period has passed, your reservation will be automatically cancelled after the departure time of your registered flight, so there is no need to contact us.

Can I change my reservation (cancel products) after making a reservation?

You can change your reservation from your reservation history on My Page up to  3:00 p.m. three days prior to the departure date after your reservation is confirmed.

If the period for changing My Page has passed, please notify us at the pickup counter on the day of the change.

Can I change my reservation (increase or decrease the number of products) after making a reservation?

After your reservation is confirmed, you can make changes to your reservation history on My Page until 3:00 p.m. three days before the departure date.

If you have missed the period for making changes on My Page, you can still make additional reservations up to 3:00 p.m. the previous day before departure.

After 3:00 p.m. on the day of departure, you will not be able to make any additional reservations.

If you would like to reduce the number of products or cancel your reservation after the My Page change period, please notify us at the pick-up counter on your departure day.

Can I change my reservation (add products) after reservation?

Additional products can be reserved up to 3:00 p.m. the previous day before departure. Although multiple reservations can be made, you can pick up your products at one time.

please present all reservation numbers at the pickup counter on the day of pickup.

Can I change my reservation (flight) after reservation?

You cannot change the terminal by yourself, please use the inquiry form to make the change.

Please note that changes cannot be made to the departure terminal. Please note that we may not be accepted the last-minute requests.

Can I change my reservation (departure date) after reservation?

You cannot make changes yourself, please use the inquiry form to make a request. The departure date can only be changed within two weeks of the date of application. Please note that last-minute requests may not be accepted.

If you would like to receive your reservation more than two weeks in advance, please cancel your reservation from My Page and make a reservation again during the available reservation period. Please note that we will not be able to guarantee your stocks certainly  in this case.

Can I change my reservation (passenger names) after reservation?

You cannot make the change yourself. Please provide the passenger name and reservation number before the change at the pick up counter on the day of the change.

If you have multiple reservations and would like to combine the gift amounts, please use the inquiry form. Please note that we may not be accepted the last-minute requests 

Can I change my reservation (departure terminal) after reservation?

Apologies. We are unable to change the departure terminal, so please make a reservation again during the available reservation period. Please note that in this case we will not be able to guarantee stock availability.

When will this month's gift (campaign) be secured?

As a rule, we will prepare the gifts as of the time of your order. However, please note that the service will end as soon as we run out.

Is this month's gift (campaign) for the discounted amount?

Yes. The price of the discounted product is the amount of the advance condition after the discount.

Will this month's gift (campaign) ever change or end?

Yes. The contents of the gift may be changed or the gift may be end as soon as it runs out.

How will receive to this month's gift (campaign) if I make multiple reservations?

The total will be awarded in the passenger's name. However, please note that it will end as soon as it runs out.

I registered to become a member but have not received a verification code. What should I do?

Please confirm the spam folder and your registered e-mail address to ensure it is entered correctly.

Can I reserve items that are not listed on the product list on the reservation website?

Items not on the product list cannot be reserved on the website.
We kindly ask to contact us for checking handled items.

*If you are in a hurry, please contact us at the following number.

9:00-17:00(Excluding Saturdays, Sundays, and holidays)
Centrair Duty Free Shop (Representative Phone): 0569-38-7122

Is only the person who made the reservation able to pick it up?

Reservations can be made even if the customers making the reservation are different from the passengers.
When reserving, please enter the passenger's name in the "Passenger Name" column.
If doing so, please bring a copy of your reservation numbers for identity verification.

How do I enter my flight number if I take a flight, not on the selection list?

Please select “Other flights” and enter the flight number in the designated space.

However, if the flight number you entered is not an international flight departing from Chubu Centrair International Airport, you will not be able to use the duty-free shop and this reservation website. Your understanding and cooperation will be appreciated.


Can I increase the number of products displayed on the website?

Scrolling down the page will automatically display additional products.

If items I reserved are out of stock, can I no longer purchase it?

Even if reservations cannot be made due to out of stock, it may be posted on the reservation website again when the products come in stock. Reservations can be made until 3:00 p.m. one day before departure, so please check our reservation website each time.

Can I pick up my reserved duty-free items when arriving in Japan? or Can I send items by home delivery service after purchasing them?

The sale of duty-free goods is governed by the Customs Law, which states in its basic notice that "sold duty-free goods must be carried and taken out of the country. In other words, duty-free goods are a mechanism for customers to take goods out of the country and not be subject to taxes (alcohol tax, tobacco tax, customs duty, etc.). Therefore, please note that it is not possible to pick up the goods upon arrival or deliver them to your home.

Pick up your order

Can I pick up my pre-order at Duty free shop on Arrival?

It is not possible to pick up the products on Arrival.

What should I do if my flight is canceled?

Reservations are usually automatically canceled when the flight's departure time has passed. However, in the event of an unavoidable cancellation, such as a typhoon, we will hold the flight until an alternative flight unless the customer notifies us.
We would like you to notify us when your flight has been changed.
*Reservation items can be held within 14 days from the reservation date but please reserve again after the 15th day.

Where can we pick it up?

Please come to the “Order Pick-up Counter” in the duty-free shop below.


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Time of pickup at the duty-free shop

The pickup time is during business hours, and it is not available out of hours. Please check the business hours from here.

What payment methods are available?

Cash(JPY, USD)/Credit cards/Electronic money/Code Settlement/gift certificate of Centrair


The selling price of goods

As for the selling price of items, there are times when it is subject to change due to price revisions, etc. When the price at the time of reservation is different from the day's selling price, the sales price of the day at the store will be applied.

Can I get discount together with other discount?

You cannot get discount together with other discount.

I cannot print out my reservation numbers because there is no printer.

Please come to the counter in the duty-free shop with your reservation numbers. Your email screen is acceptable if you cannot print it out.
The reservation numbers are also required, even if the name of the person making the reservation is different from the passenger.
How to use duty free reservation site
Flow from reservation order to collection of merchandise
  • Reserve the product you want on the site
    by 15:00 1 days before your departure

    Serch for the items on the reservation site and put them into the court.
    After logged in, enter departure of date, fligh No, and Name.

    • The reservation can be made from 14 days before the departure date to 15:00 1 days before the departure date.
  • You get a comfirmation e-mail.

    You get a comfirmation e-mail after you completed reservation.

    • Your order don't comfirm at the time.
  • If the items are ready,
    you will receive a reservation completed email within 3 business days.

    Bring the documents required for product pickup (your boarding pass and purchase order number) with you to the pickup store on the day of your flight.

    • If the reservation is 2 days before your depature date, we will not send you reservation completed e-mail due to sold out or other reasons.
    • You may cannot order because of out of stock. Please be understanding of that.
  • Pick up your order at the pickup counter
    in the store and pay for the products at that time.

    After passed immigration, pick up your order at the pickup counter in the store and pay for the products at that time.

4advantage!
  • point01
    good price
    Ordering on this website lets you buy your items
    at a further 5% off duty free prices.

    Centrair's duty-free goods are cheap by 20 to 30% compared to market price, but 5% (*) will be cheaper if pre-booking on the duty-free goods reservation site is very tough. By pre-booking cosmetics of limited items and new products which tend to be sold out quickly, it is safe to surely get the products if there is stock. Also, since the gift information is posted on the campaign page of the duty free shop, you can enjoy shopping even better by checking items with gifts in advance.

    ※ Excluding:Some cosmetics, foods and cigarette, etc.

  • point02
    Reserve easily and certainly
    It doesn't matter if the person traveling overseas is not the person (you) who has pre-ordered the items.
    You can get certainly duty-free goods

    If a family member or your friend is the one traveling overseas, then even if you are not leaving the country, that family member or friend can take the goods you pre-ordered with them, on your behalf. For example, when dad decides to take a business trip overseas, mum can pre-order the cosmetics she wants as a souvenir. Then, on the day of his departure, dad can pick up mum's order from the duty-free shop at the airport, nicely and smoothly.

  • point03
    Saving time
    Ordering your duty free items is a clever way of purchasing the items you want,
    without rushing just before you board your flight

    There is not much time before boarding, unexpectedly. Especially in case of family trip with small children, You would like to use the time effectively.
    If you pre-order on the duty-free goods reservation site, you can shorten the time as it only receives goods with a special counter, which is very convenient.
    Not only cosmetics but also cigarettes and drinks will be packed together all the items you booked so you can shop smartly without having a number of shopping bags. You can enjoy shopping smoothly, with a high brand boutique for the extra time.

  • point04
    At duty-free reservation shops only
    If you pre-order,
    you can get limited edittion items.

    The boarding terminal is designated by boarding flight. Therefore, the items you wanted was not at the boarding terminal! Even such a thing.
    You can not go to other terminals, but if you make a duty-free booking you can also make reservations for items that are only handled at another terminals. You can enjoy shopping smartly by booking without worrying about the terminal.

    ※Some products are not eligible.