Reservable availability date:2023/03/29～2023/04/11
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FAQ

About duty-shops

Can I purchase duty-free items without going to the duyt-free shops?

You need to complete immigration procedures to purchase duty-free items.

Can I purchase duty-free items on my way to visit Centrair?

Duty-free shops are located in the International Gate Area in Terminal. Therefore, only passengers can purchase duty-free items.

Can I purchase duty-free items at Centrair if I transfer at Narita International Airport?

Flights from Chubu International Airport to Narita Airport are domestic flights.Only passengers departing Japan may purchase items at duty free shops. Please be understanding of that.

about duty-free limits

The tax exemption range of alcohol and tobacco varies depending on the destination country. For our reservation beyond the tax exemption range of each country we can not assume responsibility so please purchase after acknowledging it.

Please check with your airline or embassy for the tax exemption range of each country. You can check the tax exemption range at the time of returning to Japan in "Customs".

In addition, we can not sell alcohol and tobacco if we can not confirm that we are older than 20 years old, please understand.

Purchases of liquids

Transit passengers should note that their are limits on liquids permitted on board. For details, please refer to "liquids on board aircraft"

Can you take the goods you have bought at a duty-free shop back and exchange them?

This company accept customer requests for returns and exchange.
If you noticed flaws in have puchased items, I,m afraid please call 0120-499-519

About ordering

I have newly signed up but the password has not been sent. What should I do?

Please confirm your registered E-mail address whether it is entered correctly and spam folder. Junk mail can be in junk mail folder even if it is not set up

When can I start ordering and when is the cutoff?

From 14 days before departure date to 15:00 days before 1 day.
on the day before your flight.

Can I change my order ?

The period during which reservation change is possible will be until 15:00 3 days before departure from the time the reservation completion mail arrives.

Brand list.

It can be confirmed by Handling brand list.

Could you put items that are not posted on the website hold?

Only items that are posted on the website can be reserved.
Pease note that putting items that are not posted on the website hold is not available.


We kindly ask to contact us for checking handled items.
*If you are in a hurry, please contact us at the following number.（9:00-17:00）
Centrair Duty Free Shop (Representative Phone): 0569-38-7122

If the person placing the order and the person departing are different people?

You can also make a reservation if you and your departure customers are different.
There is a column for you to enter 'Passenger name' at the time of reservation,
please enter the name of the person departing on that day.However, you can not verify your identity, please be sure to bring a copy of your reservation number.

How can I select flight number that is not listed?

Please select "other flight" and type your flight No. in the input box.

If my order is out of stock, can I not purchase the items?

Items are also sold at duty - free shops, even if it is a item posted on the item list of the site, there are cases where it is sold out, so please understand beforehand that it may not meet your request. In that case I will contact you to that effect.

Can I receive my duty-free items you booked on arrival in Japan? Is it possible to send it to my home via Takkyubin after purchasing?

The law called the Customs Law is involved in the sale of duty-free goods, and it is stated in its basic notice that "you must bring out a duty-free item sold and bring it to a foreign country." In other words, duty-free items are structured such that taxes (liquor taxes, tobacco taxes, customs duties, etc.) will not be incurred as customers bring products to overseas. Therefore, we can not accept receipt upon arrival or delivery to your home.

Pick up your order

If my flight is canceled, what should I do.

As for cancellation of order, if the departure time of flight is passed, it will be cancelled automatically but we are supposed to put your items on hold until next an alternate flight unless the customer contacts us in the case of unavoidable situation such as Typhoon. Please contact us if you change your flight by yourself.

Pick up hours

The receiving time will be within the opening hours. and can not be received outside of the time.
For the opening hours, please check the page here.

Where can we pick up the products?

The items you reserved will be handed at the "Duty free Order Pick-up Counter"



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What payment methods are acceptable?

Cash(JPY, USD)/Travelar's check(JPY,USD)/Credit cards/Electronic money/Code Settlement/gift certificate of Centrair/

*Travellers check are no longer handled as of 20 December 2022.

About the selling price of goods

As for the selling price of items, there are times when it is subject to change due to price revisions etc. In case the price at the time of reservation is different from the selling price of the day, we will consider it as the selling price at the shop front, so please understand.

Can I get discount together with other discount?

You cannot get discount together with other discount.

What happens if I could not pick up my items on my departure date? Will I charge a cansellation fee?

If you do not come to the shop on the departure date that you entered when ordering, we will cancel your order.
There is no cancellation charge. If you decide to cancel before your departure date, please complete the cancellation procedure beforehand.

I cannot print my order number because I don't have printing machine.

Please be sure to come to the pick up couter with you oredr number. It doesn't matter that show us your order number in your e-mail. In addition, please ready your order number even if the person placing the order and the person departing are different people.
How to use duty free reservation site
Flow from reservation order to collection of merchandise
  • Reserve the product you want on the site
    by 15:00 1 days before your departure

    Serch for the items on the reservation site and put them into the court.
    After logged in, enter departure of date, fligh No, and Name.

    • The reservation can be made from 14 days before the departure date to 15:00 1 days before the departure date.
  • You get a comfirmation e-mail.

    You get a comfirmation e-mail after you completed reservation.

    • Your order don't comfirm at the time.
  • If the items are ready,
    you will receive a reservation completed email within 3 business days.

    Bring the documents required for product pickup (your boarding pass and purchase order number) with you to the pickup store on the day of your flight.

    • If the reservation is 2 days before your depature date, we will not send you reservation completed e-mail due to sold out or other reasons.
    • You may cannot order because of out of stock. Please be understanding of that.
  • Pick up your order at the pickup counter
    in the store and pay for the products at that time.

    After passed immigration, pick up your order at the pickup counter in the store and pay for the products at that time.

    Loction of duty-free reservation shop.

4advantage!
  • point01
    good price
    Ordering on this website lets you buy your items
    at a further 5% off duty free prices.

    Centrair's duty-free goods are cheap by 20 to 30% compared to market price, but 5% (*) will be cheaper if pre-booking on the duty-free goods reservation site is very tough. By pre-booking cosmetics of limited items and new products which tend to be sold out quickly, it is safe to surely get the products if there is stock. Also, since the gift information is posted on the campaign page of the duty free shop, you can enjoy shopping even better by checking items with gifts in advance.

    ※ Excluding:Some cosmetics, foods and cigarette, etc.

    List of special offers

  • point02
    Reserve easily and certainly
    It doesn't matter if the person traveling overseas is not the person (you) who has pre-ordered the items.
    You can get certainly duty-free goods

    If a family member or your friend is the one traveling overseas, then even if you are not leaving the country, that family member or friend can take the goods you pre-ordered with them, on your behalf. For example, when dad decides to take a business trip overseas, mum can pre-order the cosmetics she wants as a souvenir. Then, on the day of his departure, dad can pick up mum's order from the duty-free shop at the airport, nicely and smoothly.

    Duty-free reservation shop

  • point03
    Saving time
    Ordering your duty free items is a clever way of purchasing the items you want,
    without rushing just before you board your flight

    There is not much time before boarding, unexpectedly. Especially in case of family trip with small children, You would like to use the time effectively.
    If you pre-order on the duty-free goods reservation site, you can shorten the time as it only receives goods with a special counter, which is very convenient.
    Not only cosmetics but also cigarettes and drinks will be packed together all the items you booked so you can shop smartly without having a number of shopping bags. You can enjoy shopping smoothly, with a high brand boutique for the extra time.

  • point04
    At duty-free reservation shops only
    If you pre-order,
    you can get limited edittion items.

    The boarding terminal is designated by boarding flight. Therefore, the items you wanted was not at the boarding terminal! Even such a thing.
    You can not go to other terminals, but if you make a duty-free booking you can also make reservations for items that are only handled at another terminals. You can enjoy shopping smartly by booking without worrying about the terminal.

    ※Some products are not eligible.